If you have an issue, first check and see if the plugin works at all. If it does, then it's better to request help from inside the plugin.
Simply click on the Exponential Audio logo to bring up the info page. Then find the support link.
This will prepare a log file that shows just what's been going on with your plugin and it might be a big help in getting the problem fixed.
If the plugin won't run at all, then please fill out this form and submit it.
Sorry you're having a problem. Let's see if we can fix it.