Exponential Audio values your personal information and feels you're entitled to know exactly how it's used. This page will enumerate the types of data that might be included and just what happens with it.
Email address and contact information
When you redeem a license (or a demo) in your iLok account, the name of your account and your email are automatically sent to Exponential Audio. This information goes into a contact database so that we can let you know about product updates, news or promotions. We try not to come into your inbox too often, and it's only on rare occasions that you'll hear from Exponential Audio more than once every month or so. You can opt out at any time.
We also provide a way for you to join the mailing list, whether you have licenses or not. It gives us a way to learn a little more about your needs--what operating system you use, whether you do music or post, etc. You will notice that we ask for only the minimal way to get in touch. We don't ask for a phone number, a street address, or even the country you live in. A name and an email address is all we need. And you can opt out whenever you want.
This information is not shared with anyone else. And it won't be. It's only used by Exponential Audio to get in touch with you. The mailing list isn't shared with any other company, individual or government. It may be that your email service (if you use a free service) will automatically data-mine your communications, but that's between you and your service.
If you make a purchase
If you purchase software from Exponential Audio, we may be provided with some address information. This depends largely on your account with Paypal or any other service. That transaction data will be filed--at least for a period of time--but it doesn't enter the contact database. We never receive your credit card information. That only goes as far as the service handling the transaction. We don't see it and we don't want to.
Information about your computer
All Exponential Audio plugins generate a log file that keeps track of significant events. If you encounter a problem, you may be asked to send the log file to customer support. This file has a little bit of information about your computer--just enough to help with debugging. This is a text file and you're always welcome to inspect it before you send it along. There's nothing in there except information about the plugin, and the easiest way for you to know that is to be able to look at the file.
Information about your visits to this website
The website may keep session cookies to make your visit go smoothly. It may be that other websites pass tracking cookies around (some mobile phone services do this even when you ask them not to). But we don't look at that. We do use some web metrics to know how you got to this site, but we're not at all interested in anything other than effectively reaching you. Exponential Audio does not keep any information about you other than the contact information you've passed to us.
But we do make use of social media and it's quite likely that those sites keep a lot of information about you. This is generally well-known, but it's never a bad idea to make yourself aware of what happens when you drive around the web. But that's not the mission of Exponential Audio. All we care about is making software that helps you to do the best work you can.
Plugin communication over the Internet
Exponential Audio plugins attempt to read a version file a few seconds after startup. A small file is read from the net--no information is transmitted to Exponential Audio or to any other entity. The information is read so that you can be informed when a newer version is available. Most current versions of the plugins read this information from s3.amazonaws.com, but occasionally may read from exponentialaudio.com, so that the intent is clearer. You can block this access if you wish and operation of the plugin will not be affected at all. This is intended purely as a convenience for you.